We understand that the information with which you trust us is important to you, and we are committed to protecting and respecting your privacy.
This policy document explains how, when and why we collect your personal information during the course of providing services to you, under what circumstances we may disclose your personal information to others, and how we keep it secure.
- We only collect personal information about you where it is completely necessary, or you have consented, and we ensure that we only collect information that we need.
- We will not send you marketing material under any circumstances.
- We will not sell your personal information to third parties.
- We use third party suppliers to help us provide our service to you. Where we share personal information with those suppliers, we have appropriate controls in place to assess the security of their processing arrangements.
- We will protect your personal information with an appropriate combination of technical and organisational measures.
- We record and monitor our communications with you to protect you and us, for the reasons listed in Section 3.
- You have rights to your information. These are detailed in Section 10
- We will endeavour to keep your personal information only for as long as we need to.
- If you have a complaint, please see how to contact us in Section 12
- If you have any questions about how we process your information, please see how to contact us in Section 14.
1. What information do we collect about you?
2. Why we use the information about you?
3. How will we use the information about you?
4. Information that we share
5. How we use credit reference agencies?
7. Information Security
8. Transferring your information outside of the European Economic Area (EEA)
9. Information we collect through your use of our websites
10. Your individual rights
11. Retaining your data
14. Who to contact in relation to processing of personal information at Influential Computers
1. WHAT INFORMATION DO WE COLLECT ABOUT YOU
We need information about you in order to offer you our various services. We need to collect information from you to in order to do this.
This can include personal information about you.
The information that we collect will include:
- Postal Address
- Eemail Address
- Telephone Numbers
Where necessary, we may also collect the following information:
- Network Information
2. WHY WE USE THE INFORMATION ABOUT YOU
We collect your personal information in order that we may provide you with an efficient support service.
To process your information we rely mainly on the following legal bases:
Performance of a contract: The use of your information is necessary to provide you with IT Support services.
Legitimate interests: We may use your information for our legitimate interests, such as to provide you with the most suitable service, fraud prevention and detection, and legal purposes.
Consent: We rely on your consent to use your personal information. You may withdraw your consent at any time, by contacting us at the address provided at the end of this Policy.
3. HOW WILL WE USE THE INFORMATION ABOUT YOU
We use the personal information we collect for a number of reasons. These include:
- To give you advice or guidance.
- To service support requests and ongoing service commitments.
- Where necessary, we may use your information to verify your identity.
- For fraud and financial crime prevention and detection, and for legal purposes where we may need to use your information to investigate or respond to legal disputes, regulatory investigations or for compliance purposes.
- We may also use your personal information to ensure that we comply with legal and regulatory requirements.
- We may use your information to contact you if we need to tell you there is a problem with, or a change to, one of the services that we are providing to you.
4. INFORMATION THAT WE SHARE
We may have to share your information with other companies in certain circumstances:
- Where required by law, we will share your information with third parties such as law enforcement agencies and regulatory or Government bodies. Failing to do so could result in fines or sanctions for us.
- There are some instances where we need to share your information with third parties to help us detect and prevent criminal or fraudulent activities.
- Where fulfilling our contractual obligations to you requires it, we will share your information with third parties. For example, to follow up on engineering inspections or survey findings.
- We will share your information with third party IT providers who support us in hosting, transferring, processing, testing and problem resolving. This enables us to provide you comprehensive services.
- In order to deliver equipment and documentation, we will share your information with third party distributers and courier services.
5. HOW WE USE CREDIT REFERENCE AGENCIES
A credit reference agency is an independent organisation that assists companies in deciding whether to offer services to potential customers.
We do not use credit reference agencies.
We do not use your information for unsolicited marketing.
8. TRANSFERRING YOUR INFORMATION OUTSIDE OF THE EUROPEAN ECONOMIC AREA (EEA)
In order to provide our services, the information you give us may be transferred to countries outside the European Economic Area (EEA). These countries may not have similar data protection laws to the UK. When we do transfer your personal data outside of the EEA, we ensure that any party with access to your information has implemented the necessary security and privacy measures to ensure that your personal data is kept secure and confidential as outlined in this Policy.
9. INFORMATION WE COLLECT THROUGH YOUR USE OF OUR WEBSITE
We do not collect information through our website, other than that which you have explicitly entered as part of a request for us to provide you with one of our services.
10. YOUR INDIVIDUAL RIGHTS
You have a number of rights with regards to the personal information that we hold about you.
Right of Access - You have the right to request a copy of the information that we hold about you. We will provide you with this information within one month of receiving your request and verifying your identity. If the request is complex, we may extend the response time. We will inform you if this is the case and explain why.
Right to Rectification - You may ask us to correct, update or remove information that you think is inaccurate or incomplete, and we ask that you inform us promptly of any changes to your circumstances.
Right to Erasure - You may ask us to erase your personal information from our systems, in certain circumstances. There are some specific circumstances where the right to erasure does not apply and we are permitted to hold your data. We will explain the reason for this at the time, should this occur.
Right to Data Portability - You may ask us to move, or ‘port’, your personal information to another organisation electronically. We will only port personal information you have provided to us, that we have processed based on your consent or performance of a contract, or that has been processed automatically. We will port your personal information without charge and within one month, where technically feasible.
Right to Restricting Processing - You have a right to request that we restrict the processing of your personal data in certain circumstances. We will inform our third parties to whom we have disclosed your personal data that they must also restrict processing. We will inform you when the restriction on processing your personal data ends.
If you would like to exercise these rights, please inform us, outlining your specific request.
11. RETAINING YOUR DATA
We are subject to various regulatory and legislative requirements. We will endeavour not to keep your personal information for longer than we have to for us to fulfil our obligations. Where it is not possible for us to delete your data, we will ensure the appropriate security and organisational measures are put in place to protect the use of your information.
We work hard to ensure that your personal information is treated safely and securely. However, if you do have a complaint, please let us know. You also have the right to complain to the Information Commissioner's Office.
14. WHO TO CONTACT IN RELATION TO PROCESSING OF PERSONAL INFORMATION
Influential Computers Limited controls the processing of personal data on its systems. If you would like to discuss anything in relation to this policy, or how we handle your personal information, you can reach the Data Protection Officer for Influential Computers Ltd by writing to: Data Protection Officer, Influential Computers Ltd, Unit 39, Van Alloys Industrial Estate, Stoke Row, Henley on Thames, RG9 5QW
You can also talk to a member of the team by calling 01491 680036